UI (User Interface)
The means through which a person operates a system, including graphical elements, text, touch or voice. UI is part of user experience; button appearance does not account for all UX.
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Clear filtersUser journey
A description of user steps, goals and difficulties in context. Journey maps should be research-based; an ideal imagined path does not replace observation.
Definition and sourcesUX (User Experience)
A person's experience with a product, service or organisation, including understanding, usability and feelings before, during and after use. UX extends beyond screen aesthetics and digital products.
Definition and sources