KNOWLEDGE / FROM A TO Z

Glossary

Technology, explained clearly. Find a term, choose a letter or narrow the topic. Definitions include sources and their review date.

Terms 87 / 685

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SMarketing

Sales funnel

A model of stages from initial contact to purchase and an ongoing relationship. It supports diagnosis, though real journeys can revisit earlier stages.

Definition and sources
SMarketing

Segmentation

Dividing audiences into groups using useful criteria such as needs or behaviour. Segments should improve decisions rather than merely complicate reporting.

Definition and sources
SMarketing / Social media

Social media

Platforms and tools for publishing content and interaction between users. They support business communication, communities and advertising. Visibility depends on platform rules and audiences; a profile alone does not guarantee customer reach.

Definition and sources
SMarketing

Sponsored article

A publication created or placed for payment to promote something. It should be clearly labelled, and paid links appropriately qualified, for example with rel="sponsored".

Definition and sources
SMarketing / Business

Subscription

Enrolment in recurring services, access or content, whether paid or free. Terms should explain charges, renewal and cancellation. Newsletter subscriptions are one example rather than the whole definition.

Definition and sources
UMarketing

Upselling

Offering a more capable or expensive version of the selected product. It should fit the need and differs from selling a separate complementary product.

Definition and sources
WMarketing

Webinar

An online presentation or meeting for an audience. It needs interaction, accessibility and recording planning; the format alone does not ensure valuable training.

Definition and sources